Retail
Connect the store and the screen
One customer record whether they buy in store or online, with support and loyalty that follow them between the two.
No credit card required
- 34%
- Higher repeat purchase rate
- 22%
- Larger basket size
- 4.7/5
- Customer satisfaction
The problems we hear most
Recurring themes from teams in this space before they moved to Relnivo.
Online and in-store never meet
The same shopper looks like two customers, so personalisation misses.
Seasonal volume overwhelms support
Peak trading multiplies enquiries exactly when staff are stretched thinnest.
Loyalty programmes go unused
Points nobody remembers earning do not change behaviour.
How Relnivo helps
Built for retail
One customer record whether they buy in store or online, with support and loyalty that follow them between the two.
- Unified profiles
- Peak-season coverage
- Behavioural loyalty
Capabilities
What you get out of the box
Unified profiles
In-store and online purchases resolved into one customer record.
Peak-season coverage
AI absorbs the routine volume so staff handle the complex cases.
Behavioural loyalty
Rewards triggered by actual purchase behaviour, not a static tier.
Loved by customers
Real results. Real relationships.
See how Relnivo helps businesses grow every day.
“Relnivo has completely transformed the way we manage customer relationships. The unified inbox alone saved our team hours a week.”
Sara MohammadiMarketing Director, Digikala “The automation and AI features save us countless hours every week. Our response times dropped by more than half.”
Arash NejadCEO, Snapp! “We increased our sales by 30% within six months of switching to Relnivo, with a fraction of the manual work.”
Mina RahimiGrowth Lead, Modanisa
41%
Increase in revenue
32%
Cost reduction
98%
Would recommend