Help center
How can we help?
Browse by topic, check the common questions, or reach a human — support is included on every plan.
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Popular topics
Account and billing
Plans, invoices, seats, and changing your subscription.
Learn moreabout Account and billingSecurity and access
Roles, permissions, single sign-on, and audit logs.
Learn moreabout Security and accessData and migration
Importing, exporting, deduplication, and retention.
Learn moreabout Data and migration
Common questions
Answers to what we are asked most
How do I connect a WhatsApp Business number?
Go to Settings → Channels → WhatsApp and follow the guided flow. You can bring an existing number or have us provision one. Template approval happens inside Relnivo and usually completes within 24 hours.
How do I add or remove a team member?
Settings → Team → Invite. Removing a member releases their seat at the end of the billing period, and their conversations are reassigned to whoever you nominate.
Can I export all of my data?
Yes, at any time and on every plan. Settings → Data → Export produces a complete archive in JSON and CSV, including conversations, contacts, and workflow run history.
Why is my workflow not triggering?
Check that the workflow is published rather than in draft, that the trigger conditions match your test record, and that no earlier step is filtering it out. Run history shows exactly where a run stopped.
How do I reset my password?
Use the reset link on the sign-in page. If your workspace uses single sign-on, password reset is handled by your identity provider instead.
What are your support hours?
Email and chat support run 24/5 on every plan. Business plans get priority routing with a 4-hour first-response target, and Enterprise gets a named contact with a 1-hour SLA.
Still stuck?
Talk to a person
Support is included on every plan, including the free trial. Most conversations get a first reply within a few hours.