Documentation
Everything you need to build on Relnivo
Setup guides, channel configuration, automation reference, and a complete API — written and maintained by the engineering team.
Getting started
Set up your workspace and get your first conversation flowing.
Quickstart
From signup to your first connected channel in ten minutes.
Workspace setup
Teams, roles, business hours, and branding.
Importing data
Migrate contacts and history from your existing CRM.
Inviting your team
Roles, permissions, and single sign-on.
Channels
Connect every place your customers reach you.
WhatsApp Business
Provisioning, template approval, and routing.
Instagram and Messenger
Connecting Meta accounts and handling comments.
Email
Domain authentication, aliases, and threading rules.
Live chat widget
Installation, theming, and offline behaviour.
Automation
Build, test, and monitor workflows.
Workflow basics
Triggers, actions, and conditional branches.
AI steps
Summarise, classify, extract, and draft inside a workflow.
Testing and rollout
Sample data, staged rollout, and rollback.
Run history
Inspecting, debugging, and replaying runs.
Developers
Build on the platform.
Authentication
API keys, OAuth apps, and token scopes.
REST API
Resources, pagination, filtering, and rate limits.
GraphQL API
Schema, queries, mutations, and subscriptions.
Webhooks
Subscribing, verifying signatures, and replaying.
Cannot find what you are looking for? The support team answers technical questions on every plan — reach them from the contact page.