Relnivo Spring '24 Product Update

This has been our largest release since launch. Here is what shipped, why we built it, and what it changes for the teams already running on Relnivo.

Voice agents

AI agents now handle inbound and outbound calls with the same knowledge grounding and tool access as text agents. Transcripts land on the customer timeline automatically, so a call is no longer a black hole in the record.

A rebuilt workflow canvas

The canvas was the most common source of frustration in large workspaces. It has been rewritten for workflows in the hundreds of steps, with sub-workflows, side-by-side version diffs, and step-level run history.

• Reusable sub-workflows and shared snippets
• Draft, review, and publish as distinct states
• Run history with inputs, outputs, and timings per step
• Replay a failed run after fixing the cause

Warehouse sync

Business and Enterprise workspaces can now stream every event to Snowflake, BigQuery, or Redshift. Your analysts get the raw grain without waiting on an export.

What is next

Summer brings a mobile app for agents, deeper multilingual support in the live chat widget, and customer-managed encryption keys on Enterprise.